FAQ's

Yes! All orders over $149 within Australia receive free standard delivery. Orders under $149 have a flat rate of $9.90 for Standard Shipping or $19.90 for Express Shipping.

International shipping is $29.90 AUD. Free shipping is not available for international orders.

Yes, we ship to Australia, USA, New Zealand, United Kingdom, Canada, and more. For USA orders, some products (like our LED Rechargeable Wall Light) are shipped directly from within the USA.

Australia: Standard Shipping takes 2–6 business days. Express Shipping is 1–2 business days.

USA: Orders are shipped via USPS and delivery typically takes 3–8 business days.

Other Countries: Varies based on location. Contact us before ordering if you need your product by a certain date.

Yes! You’ll receive an email with tracking details once your order is shipped. You can track your order directly through the courier’s website.

We use Australia Post, Sendle, Couriers Please, or Aramex for AU orders. USPS is used for USA orders, and other countries may use local shipping partners.

You can cancel or change your order if it hasn’t been shipped yet. Once you receive a shipping confirmation, your order has already been dispatched and cannot be modified.

We offer a 30-day return window from the date your order is delivered. Change-of-mind returns are accepted, but return shipping is at the customer’s expense. Refunds are processed back to your original payment method within 1–2 business days of receiving the return.

Yes, exchanges are accepted within 30 days of delivery. Items must be unused and in original packaging. Return shipping costs apply for change-of-mind exchanges.

Yes! All of our products come with a 12-month warranty covering any manufacturing faults or defects.

If your product arrives damaged or faulty, email us at info@novalights.com.au with photos, and we’ll arrange a replacement for you quickly.

Yes — we offer a 30-day satisfaction guarantee. If you’re not happy with your product, return it within 30 days for a refund. It’s that simple.

All of our wall lights are rechargeable. Some other products require a power plug. Each product listing clearly outlines how it’s powered — feel free to reach out if you’re unsure.

You can install your wall lights in two ways:

• Adhesive mount: Peel and stick. No tools or drilling needed.
• Screw mount: Use the screws provided for a more permanent option.

While we don’t offer gift wrapping or messages, we never include pricing or invoices inside the package — making it great for sending as a gift.

You can reach us through:

• Live Chat: Available on our website
• Contact Form: On our Contact Page
• Email: info@novalights.com.au

We typically respond within 1 business day.